Help

Help centre

Everything about buying here in one place. If it is not below, write to us — a person answers, usually the same day.

Where are my tickets?

Mobile tickets arrive by email within 24 hours of payment, then get transferred into the venue app. Seller transfers can take up to 72 hours before the show.

Nothing after 24 hours? Check spam, then write to us with your order number.

Why is the price what it is?

Every price on this site is all-in: the service fee, fulfilment and tax are already inside the number you see. Nothing is added at the last step.

Prices are set by sellers and can be above or below face value.

What if something goes wrong?

Every order is covered by the buyer guarantee: valid tickets in time for the event, or your money back. If an event is cancelled outright, you are refunded in full.

Postponed or moved events keep the original tickets valid.

How buying works

  1. Pick a date. Each night has its own prices — the same seat costs differently on a Friday and on a Tuesday.
  2. Choose seats on the map. Tap a section to see only its listings. Sections with nothing available under your ticket count are greyed out.
  3. Say how many tickets. Asked first, before prices, because sellers split lots in fixed ways: a lot of four often sells as two or four, never three.
  4. Pay. Card details are entered on Stripe's own page, not ours. We never see or store a card number.

Common questions

Still stuck

Email us — Answered same day, usually within a few hours. Call us — 9:00–21:00 ET, seven days a week.

Writing about an existing order? Include the order number from your confirmation email — it starts with ET-. It saves a round trip.